At AutoPeek, we prioritize the quality of our service and strive to deliver accurate and comprehensive vehicle data through our subscription-based platform. While we aim to ensure complete customer satisfaction, we understand that issues may arise, leading to refund requests. Our transparent refund policy addresses such concerns promptly and on a case-by-case basis, reflecting our commitment to maintaining trust and delivering exceptional service.
Applying for a Refund
When requesting a refund, please ensure you have your member ID or the email address associated with your service subscription available. This will help us expedite the process and resolve your request smoothly.
To initiate a refund, please contact our Support Team (Email: support@autopeek.com) using the email associated with your service subscription. We handle each refund request individually to expedite the process and resolve any issues promptly. It may take up to 10 days for the refund to appear in your account.
Payment Dispute or Request for Chargeback
A chargeback request through your bank may impact our ability to provide a refund, as it introduces complexities into the resolution process. This could result in your account being temporarily suspended as we carry out a detailed investigation. This measure is necessary to accurately review the transaction in question. To avoid potential delays, we recommend contacting our Customer Care team first to discuss and resolve any concerns you may have.
If you have any other questions or need further assistance with your refund, feel free to reach out to our Support Team. We’re dedicated to ensuring your satisfaction and are here to assist you every step of the way.